FAQs
How to Place an Order?
Shopping is easy here, there are two ways to place an order:
Way 1: (Highly recommended, members can enjoy much convenience and discounts)
Create an account from here
You will receive an email about"Customer account confirmation".
Visit our store, choose the items you like, and click the "add to cart" button to collect items in your shopping cart.
View your shopping cart, click"check out".
Way 2: (Quick checkout without login)
After searching for the product you would like to buy, click the "add to cart" button to collect items from your shopping cart.
View your shopping cart, click"check out",and select delivery&payment method.
Fill in your personal information and make order confirmation.
When Can I expect to receive my order?
About shipping details Click here, you'll know about our shipping policy.
How should I store and care for my jewelry?
Due to the individual character of hand craftsmanship, you may notice slight variances in each design. This personal touch transforms each piece into a small work of art.
Here are a few things you can do to keep your PROSTEEL in excellent condition:
Store your jewelry separately when not being worn it will not be scratched or damaged by other jewelry.
Protect all jewelry from sharp blows or strong pressure.
Remove your jewels if needed. Cosmetics, hair spray, perfumes, lotions, other substances, and chemicals that may cause the build-up of grime, will diminish jewelry’s natural sheen and beauty.
You can also polish your PROSTEEL with a clean, soft, slightly damp cloth before and after wear and handling. This will help prevent a build-up of natural oil accumulation that occurs through normal wear when the jewelry item touches the skin.
When not wearing your Jewelry, we encourage you to store your design in the soft pouch or box.
What is your jewelry made of?
Our Jewelry focuses on designing various fashion styles like necklaces, rings, earrings and so on. Different styles of products are made of different materials. The most commonly used materials are 316L stainless steel, 18K gold plated, S925 sterling silver,platinum-plated, AAA+ Cubic Zirconia. Regardless of the material, we ensure that our products comply with EU environmental protection standards, pass SGS certification, and are hypoallergenic and nickel-free.
Will my personal information be shared with third parties?
Answer: We take great care with your personal information. For the fullest details regarding the sharing of your information, please refer to our Privacy Policy which can be found here.
How do I return an item?
We hope you will enjoy your purchase from PROSTEEL, but if you are considering a return, please note that you may do so within 90 days from the date that you received your shipment and PROSTEEL will consider it for a full refund. Please note that your purchase can only be returned if it is in its original packaging and in absolutely pristine condition with no signs of wear and tear.
For further information about the step and Return & Exchange policy, click here.
Any other questions?
Please email support@prosteel.com
Please note that your comments and questions are very important to us, and we are happy to answer each of your questions. We reply to every customer as soon as possible.